Human Resource Management - Best Practices at the FedEx Corporation
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Case Details:
Case Code : HROB034
Case Length : 15 Pages
Period : 1998 - 2002
Pub Date : 2003
Teaching Note :Not Available
Organization : FedEx Corporation
Industry : Logistics
Countries : USA
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Introduction Contd...
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The company's 'Leadership Evaluation and Awareness Process' gave FedEx's
non-managerial employees the opportunity to seek managerial positions at FedEx.
FedEx had also devised a succession planning mechanism - Succession Planning
Executive Education - to groom its senior management employees for top
management positions. FedEx also conducted internal employee training programs,
which were designed along the lines of executive education programs offered by
management institutes. FedEx was considered one of the most employee-friendly
companies in the world because its innovative HR initiatives aimed at achieving
maximum employee satisfaction.
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Complimenting FedEx for its HR policies, Work Force magazine wrote, "FedEx
is an example of an organization that has created an effective HR strategy
that supports productivity and profitability. The corporation's philosophy
is that employees should be doing the kind of work they want to do."
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Background Note
The history of FedEx dates back to 1971, when Frederick W. Smith
(Smith)4 realized the need for an airfreight system which could
deliver documents overnight. He decided to setup his own company to
effectively serve this need. The company was incorporated as
'Federal Express Corporation' in June 1971 at Little Rock, Arkansas,
US, with an initial investment of $84 mn. In March 1973, FedEx
shifted its airline operations to Memphis, Tennessee, US. In April
1973, FedEx commenced full-fledged operations with its network
spread across 25 cities in the US. This marked the beginning of the
air/ground express industry. |
FedEx had suffered losses during the initial years of
operations, but by 1976 it had started generating profits. In the same year,
FedEx built a massive hub at Memphis, which eventually became the base of
FedEx's operations across the world. FedEx's net income of $3.5 mn in fiscal
1976 increased to $8.1 mn in 1977...
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